✆ +30 2102431513 | Wholesale only | Chrysostomou Smyrnis 33, 15121 Pefki, Greece
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Return policy

The right of withdrawal and return of goods

You have the right to withdraw from our contract without reason and proceed with the return of the products within 14 calendar days from the moment when the product or the last product from the set of an order with several products came into your physical possession.

After the lapse of 14 calendar days from the date of receipt of the products, withdrawal from our contract as well as the return of products is not possible.

If you wish to withdraw and therefore return the products to us, you must inform our company by e-mail at info@medwaystore.com and send us your Withdrawal Statement where you will clearly and explicitly state your wish to withdraw before the lapse of 14 calendar days from their receipt.

In the case of withdrawal, the shipping costs for the return of the products are borne exclusively by the buyer.

The products must be returned in their original condition and must always be accompanied by the accompanying forms we sent you and the relevant documents required by law.

In order to avoid any damage to the product during the return process, for which you are solely responsible, we suggest that you protect the product either in the packaging we sent you, or in some other packaging, before it is sent.

We inform you that within the framework of Law 2251/1994, as amended and in force, it is not possible to exercise the right of withdrawal, among other things, in cases of supply of goods which can be damaged or expire soon and in the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery.

In any case and for any questions you can call us at +30 210 2431513, fill out the contact form or send us an e-mail at info@medwaystore.com.

Buyer responsibility

The buyer must return the goods at his own expense and deliver them to the headquarters of the MEDWAY DIAGNOSTICS IKE company without undue delay within 14 calendar days from the day we were notified of his Notice of Withdrawal.

In any case and after exercising his right of withdrawal the buyer bears sole responsibility for any reduction in the value of the goods resulting from incorrect handling or handling that was not necessary to determine their nature, characteristics and function.

The company MEDWAY DIAGNOSTICS IKE has the right to refuse to accept the return of a product in the event that, in accordance with Article 281 of the Civil Code, it finds repeated returns by the buyer that involve an abusive exercise of the right of withdrawal.

In this case, the buyer bears any costs arising from the abusive exercise of his right of withdrawal.

Defective products

We make a special effort through careful checks so that our products are delivered to you in perfect condition.

In the event of a defect, photos of the defective product you received must be taken and sent to us electronically within 14 calendar days of receipt of the product to our company e-mail info@medwaystore.com together with a detailed description of the defect presented by the product in order to notify the manufacturer or supplier company of the product to us.

For any damage due to a defect of a product, the manufacturer of the product is responsible and any agreement to limit or exempt the manufacturer from its liability is void.

Money refund

If you would like a refund please send your request to our company e-mail info@medwaystore.com or call us at +30 210 2431513.

The refund is made through our corporate account at the National Bank of Greece with the same payment method used when purchasing the product unless you expressly inform us otherwise in writing.

The refund is made within 14 calendar days from the moment we were notified of your cancellation request, provided that the products have been returned in good condition to our warehouse.

The company reserves the right to delay the refund if the receipt of the returned products is also delayed.

The refund may involve bank charges which are borne by the buyer.